Gowin agent is committed to protecting the privacy and personal data of every Malaysian player. This Privacy Policy clearly explains how we collect, use, store, and safeguard your information when you use our platform.
Six concrete steps we take to safeguard your privacy at every stage of your Gowin Agent platform experience.
All personal and financial transaction data of Malaysian players at Gowin Agent is protected with SSL 256-bit encryption — the same standard used by the banking industry. Your data cannot be intercepted or read by any third party during transmission.
Only authorised gowin agent personnel may access your personal data, and only for specified purposes. All access is logged and regularly audited to prevent misuse.
Your payment information via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX is not stored directly in Gowin Agent's systems. We use certified payment gateways that comply with PCI-DSS standards.
Gowin Agent does not sell, rent, or trade members' personal data to advertisers or third-party companies for commercial marketing purposes. Your data is used solely to enhance your experience on our platform.
The gowin agent Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your right to access, correct, and delete your personal data at any time.
In the event of a security incident involving your personal data, gowin agent will notify you within 72 hours via your registered email, in line with international data protection best practices.
By registering for or using the gowin agent platform, you consent to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully before proceeding.
Gowin agent ("we," "platform") is an online Sports Betting and casino platform operating exclusively for Malaysian players. We value the trust you place in us and are fully committed to protecting your privacy and the security of your personal data.
This Gowin Agent Privacy Policy explains in detail how we collect, use, disclose, store and protect your personal information when you use the gowinagent.net website, the Gowin Agent mobile app or any of the services we offer. It also outlines your rights in relation to that personal data.
Gowin Agent fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe transparency is the foundation of trust — which is why this Privacy Policy is written in plain language that every Malaysian player can understand, not in dense legal jargon.
This Privacy Policy was last updated in January 2026 and supersedes all previous versions. You will be notified of any material changes via your registered email before they take effect.
Gowin Agent collects various types of personal information depending on how you interact with our platform. We only collect data that is genuinely necessary to provide you with a safe, fair, and enjoyable experience.
| Data Category | Information Type | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification number (MyKad) | Registration forms, KYC process |
| Contact Data | Email address, Malaysian phone number, residential address | Registration, profile updates |
| Financial Data | Bank account number, deposit/withdrawal transaction records | Payment processing, KYC verification |
| Technical Data | IP address, device type, web browser, operating system | Automated server logs |
| Usage Data | Betting records, games played, session duration | In-platform activity |
| Communication Data | Live chat support records, emails, complaints | Interactions with the support team |
Gowin agent does not directly collect credit or debit card numbers — all transactions via eWallet (Touch 'n Go, GrabPay, Boost, ShopeePay) or FPX/DuitNow are processed through certified secure payment gateways. We also do not collect biometric data, plaintext passwords, or sensitive information such as medical records or religious beliefs.
Gowin Agent uses collected personal data for legitimate and transparent purposes only. We will not use your data for any purpose beyond what is stated here without first obtaining your consent.
You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in any promotional email from Gowin Agent, or by contacting our support team.
Gowin Agent does not sell your personal data. However, in certain limited situations, we may share your information with trusted third parties to enable us to provide the services you use.
Gowin agent may disclose your personal data to the relevant authorities where required by court order, applicable Malaysian law, or in the context of an official investigation into fraud, money laundering, or financial crime. In such cases, we will notify you (where permitted by law) before or after the disclosure is made.
Gowin Agent has never and will never sell, rent, or trade members' personal data to advertisers, data brokers, or third-party marketing companies for any commercial purpose.
Gowin Agent takes our responsibility to protect your personal data seriously. We implement robust technical and organisational measures to safeguard your data against unauthorised access, loss, destruction, or accidental disclosure.
Gowin agent retains your personal data for as long as your account remains active, plus any additional period required to meet legal obligations. Financial and transaction records are kept for a minimum of 7 years in accordance with Malaysian anti-money laundering legislation. Data that is no longer required will be securely deleted using industry-approved data disposal methods.
Gowin Agent's primary servers are hosted in certified data centres compliant with ISO 27001 standards. All data backups are encrypted and stored at separate secure locations to ensure service continuity.
Gowin agent uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the gowin agent website.
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Gowin Agent platform and could prevent you from logging in or using certain features. For guidance on managing cookies in popular browsers, please refer to the help documentation for Chrome, Safari, Firefox, or Edge.
As a Gowin Agent member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). Gowin Agent is committed to respecting and facilitating the exercise of these rights.
You may request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data held in your gowin agent account.
You may request the deletion of your personal data, subject to applicable record-keeping obligations under the law.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data in certain situations while a matter is being resolved.
To exercise any of the rights above, please contact the Gowin Agent privacy team by email at support@gowinagent.net by stating the right you wish to exercise and your account details. We will respond to your request within 14 working days.
The Gowin Agent platform is intended solely for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account without prior notice. If you are a parent or guardian and believe your child has registered a Gowin Agent account, please contact us immediately at support@gowinagent.net.
Gowin agent conducts periodic age verification checks as part of our KYC process. Any account found to belong to a minor will be terminated immediately and all associated data will be securely deleted.
The gowin agent platform may contain links to third-party websites or services in certain contexts, such as sports news links or league information. gowin agent is not responsible for the privacy practices or content of those third-party websites.
When you click a link to an external website and leave the Gowin Agent platform, our Privacy Policy no longer applies. We encourage you to read the privacy policy of every website you visit. Gowin Agent does not control and is not responsible for how third-party websites collect or use your personal data.
Gowin Agent reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform service improvements.
For material changes, gowin agent will notify you via your registered email at least 14 days before the changes take effect. For minor updates, a notice will be displayed on this Privacy Policy page with the updated revision date.
Continued use of the gowin agent platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
This version of the Privacy Policy takes effect from January 2026 and supersedes all previous versions. A version history of the gowin agent Privacy Policy is available upon request by emailing our privacy team.
If you have any questions, concerns or complaints regarding this Gowin Agent Privacy Policy or how we handle your personal data, please don't hesitate to reach out. The Gowin Agent privacy and support team is ready to assist you in Bahasa Melayu.
If you are unsatisfied with how Gowin Agent has handled your personal data after contacting us, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory body under the Personal Data Protection Act 2010.